FAQs

Orders and Payments

  • Metro Manila – via in-house delivery fleet
  • Luzon (outside Metro Manila) – via LBC

We are working to expand our deliveries to provide everyone with an easy and convenient way to have your medicine delivered at your doorstep.

  • You can place an order anytime on our website. Delivery scheduling will be limited to Monday – Saturdays; office hours 9:00 am – 5:00 pm
  • For generic medicines, P200.00.
  • For other products, P400.00
  • Bank Deposit (BDO, BPI or Gcash) 
  • Cash-on-delivery (COD) *for Metro Manila only*
  • Please refer to our terms and conditions page
  • This is very unlikely, but if by any chance that your order will not be fulfilled due to stock unavailability, we will notify you as soon as possible through the contact details that you have provided.

Delivery

Deliveries are scheduled after payment has been confirmed. 

  • From same-day up to 3 days delivery time
  • Standard delivery fee is P50.00 (within Metro Manila only).
  • Free delivery for a minimum purchase of P200.00 on generic medicines.
  • Free delivery for a minimum purchase of P400.00 on all products.

We have our own fleet of riders to deliver your medicine at your doorstep. Rest assured that our riders have undergone proper safety measures training for your safety.

Returns & Refunds

Do you allow refunds or returns?

If you receive damaged, incorrect, or incomplete items based on your confirmed orders, please contact us within 24 hours at [email protected] and we will deliver or replace the damaged, incorrect, or missing items on the next available delivery date. The same delivery person shall collect the damaged or incorrect items in its original and unopened packaging.

For safety and security reasons, items purchased online cannot be returned or exchanged at our office.

Order Issues

How can I reach your Customer Service team and when should I expect a response?

We are available through the following channels Monday – Saturday during business hours
(9:00 am-5:00 pm):

      • Mobile: +63951 131 1000
      • Landline: (+632) 8531 0977
      • Email: [email protected]
      • Facebook: @pharmez.ph
      • Instagram: @pharmez.ph

Can I make changes to my order once it’s been placed?

  • For any changes on your order, please notify us via email at [email protected] within 3 hours upon placement your order.

For more assistance, please send us a message through our Contact Us page.

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